Terms and Conditions
1. Booking and Confirmation
- Quotes and Estimates: All quotes are approximate until confirmed by a written agreement. Prices may vary depending on actual inventory, access, and scope of services.
- Reservation: Your booking is confirmed only after a signed agreement and a deposit (if applicable) are received.
- Rescheduling: You may reschedule your move up to 72 hours in advance without penalty, subject to availability.
- Cancellations: Cancellations within 72 hours of the scheduled move may result in a cancellation fee of up to 30% of the estimate.
2. Scope of Services
- Included Services: Based on the selected package (Basic, Standard, Premium, VIP), Moving GPT provides services such as labor, truck, packing, unpacking, furniture setup, and more. Please review package details for specifics.
- Excluded Items: We do not move hazardous materials, live animals, illegal goods, perishable food, or flammable substances.
- Specialty Items: Pianos, safes, gym equipment, artwork, and oversized items must be disclosed in advance for proper handling. Additional charges may apply.
3. Client Responsibilities
- Packing: Clients using the Basic or Standard package must ensure all items are securely packed. For Premium and VIP clients, Moving GPT will handle full packing and unpacking.
- Elevator and Parking: Clients are responsible for reserving elevators, loading docks, and arranging parking where necessary.
- Presence: Someone 18+ must be present during the move for inventory checks, directions, and final sign-off.
4. Insurance and Damage Liability
- Basic Coverage: Every move includes limited liability insurance of $0.60/lb per item as mandated by provincial law.
- Optional Coverage: Additional full-value protection is available at an extra cost and must be arranged before moving day.
- Claims Process: All claims for damage or loss must be reported in writing within 7 business days of your move. Claims after this period will not be accepted.
5. Payment Policy
- Accepted Payments: We accept credit cards, debit, e-transfers, and cash.
- Payment Timing: Payment is due immediately upon completion of the move unless otherwise arranged in writing.
- Late Payments: Unpaid balances after 7 days may incur late fees and collection charges.
6. Delays and Force Majeure
- Unforeseen Delays: We strive for punctuality but are not responsible for delays caused by traffic, weather, mechanical issues, or third-party access problems.
- Force Majeure: Moving GPT is not liable for disruptions due to natural disasters, strikes, government action, or any event outside our control.
7. Storage Terms (if applicable)
- Storage Access: Access to stored items is available with prior notice during business hours.
- Storage Liability: Items in storage are insured only under the level selected by the client (basic or extended).
- Force Majeure: Moving GPT is not liable for disruptions due to natural disasters, strikes, government action, or any event outside our control.
8. VIP Services and Custom Requests
- Luxury Moves: VIP clients receive comprehensive white-glove service including furniture setup, junk removal, full home cleaning, and coordination with property managers.
- Custom Requests: Any additional services not listed in the standard packages must be discussed and agreed upon in writing before the move.
8. VIP Services and Custom Requests
- Luxury Moves: VIP clients receive comprehensive white-glove service including furniture setup, junk removal, full home cleaning, and coordination with property managers.
- Custom Requests: Any additional services not listed in the standard packages must be discussed and agreed upon in writing before the move.
9. Disputes and Legal
- Jurisdiction: All agreements are governed by the laws of the Province of Ontario.
- Dispute Resolution: Disputes shall first be addressed through mediation. If unresolved, parties agree to binding arbitration in Ontario.
10. Changes to Terms
- Updates: Moving GPT reserves the right to update these Terms and Conditions at any time. Clients will be notified of any significant changes prior to service execution.
Need Assistance?
For inquiries, bookings, or claims, please contact our customer care team: